| 000 | 00000cam a2200000 a 4500 |
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| 001 | 18614 |
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| 002 | 1 |
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| 004 | 27914 |
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| 008 | 061023s2004 at| eng |
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| 009 | 1 0 |
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| 010 | [ ] |a 2001535798 |
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| 020 | [ ] |a 1740094387 |
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| 035 | [ ] |a (OCoLC)ocm47282068 |
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| 035 | [ ] |a 47282068 |
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| 039 | [ ] |a 20241125205301 |b idtocn |c 20061023000000 |d maipt |y 20061023000000 |z maipt |
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| 040 | [ ] |a CE@ |c CE@ |d OCL |d DLC |
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| 041 | [0 ] |a eng |
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| 042 | [ ] |a lccopycat |
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| 043 | [ ] |a u-at--- |a u-nz--- |a as----- |
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| 044 | [ ] |a at |
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| 050 | [0 0] |a HD9989.A82 |b L68 2001 |
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| 082 | [0 4] |a 658.8 |2 21 |b LOV |
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| 090 | [ ] |a 658.8 |b LOV |
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| 100 | [1 ] |a Lovelock, Christopher H. |
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| 245 | [1 0] |a Services marketing : |b an Asia-pacific and Australia perspective / |c Christopher Lovelock, Paul G. Patterson, Rhett H. Walker. |
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| 260 | [ ] |a Sydney : |b Prentice Hall Europe, |c 2004. |
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| 300 | [ ] |a xii, 579p. : |b ill. (some col.), maps ; |c 25 cm. |
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| 504 | [ ] |a Includes bibliographical references and index. |
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| 650 | [ ] |a Customer services |x Australia. |
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| 650 | [ ] |a Service industries |z Australia |x Marketing. |
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| 650 | [ ] |a Service industries |z New Zealand |x Marketing. |
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| 650 | [ ] |a Service industries |z Southeast Asia |x Marketing. |
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| 653 | [ ] |a Thị trường. |
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| 653 | [ ] |a Công nghiệp dịch vụ. |
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| 653 | [ ] |a Dịch vụ khách hàng. |
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| 700 | [1 ] |a Walker, Rhett H. |
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| 700 | [1 ] |a Patterson, Paul G. |
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| 852 | [ ] |a 100 |b Chờ thanh lý (Không phục vụ) |j (1): 000030582 |
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| 890 | [ ] |a 1 |b 0 |c 0 |d 0 |
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