| 000 | 00000cam a2200000 a 4500 |
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| 001 | 7476 |
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| 002 | 1 |
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| 004 | 7958 |
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| 005 | 202104271059 |
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| 008 | 040525s1996 mau eng |
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| 009 | 1 0 |
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| 010 | [ ] |a 95039972 |
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| 020 | [ ] |a 0875844480 |
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| 035 | [ ] |a 33160989 |
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| 035 | [# #] |a 33160989 |
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| 039 | [ ] |a 20241208221443 |b idtocn |c 20210427105940 |d anhpt |y 20040525000000 |z hangctt |
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| 040 | [ ] |a DLC |c DLC |d DLC |
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| 041 | [0 ] |a eng |
|---|
| 044 | [ ] |a mau |
|---|
| 050 | [0 0] |a HF5415.5 |b .R438 1996 |
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| 082 | [0 4] |a 658.4 |2 20 |b REI |
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| 100 | [1 ] |a Reichheld, Frederick F. |
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| 245 | [1 4] |a The loyalty effect : |b the hidden force behind growth, profits, and lasting value / |c Frederick F. Reichheld , Thomas Teal. |
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| 260 | [ ] |a Boston, Mass. : |b Harvard Business School Press, |c c1996 |
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| 300 | [ ] |a xii, 323 p. : |b ill. ; |c 24 cm. |
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| 504 | [ ] |a Includes bibliographical references (p. 311-314) and index. |
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| 650 | [0 0] |a Job satisfaction |
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| 650 | [0 0] |a Labor productivity |
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| 650 | [0 0] |a Loyalty |
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| 650 | [0 0] |a Customer relations |
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| 650 | [0 0] |a Consumer satisfaction. |
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| 650 | [1 7] |a Quan hệ |x Khách hàng |x Sản xuất |2 TVĐHHN. |
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| 653 | [0 ] |a Khách hàng |
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| 653 | [0 ] |a Sản xuất |
|---|
| 700 | [1 ] |a Teal, Thomas, |d 1937- |
|---|
| 852 | [ ] |a 100 |b TK_Tiếng Anh-AN |j (2): 000011194, 000011837 |
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| 856 | [4 ] |3 Table of Contents |u http://lcweb.loc.gov/catdir/toc/95039972.html |
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| 890 | [ ] |a 2 |b 1 |c 0 |d 0 |
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